Yes, you can see the updated status of your order in real time. Two options are available to you:

1. Use the tracking number in your order confirmation email. Click directly on it to view your package's journey in real time.
2. Log into your account. In your profile under the My Orders section, you can see all your orders and their respective status.

Yes, if the order has not yet been shipped. Write to us at commandes@womance.ca and we will refund the order.

At checkout, when making your payment, there is a "Promotional Code" box where you must enter your gift card number or promo code.

Only Womance gift cards are accepted.

Please note that it is not possible to apply a promo code toward the purchase of gift cards.

Aucun solde ou promotion ne s'applique sur les ensembles et offres spéciales.

Un code promotionnel ne peut être utilisé qu’une seule fois et ne peut pas être combiné avec un autre code promotionnel.

Lors de promotion de type: À l'achat de X$, obtenez Y, le montant doit être atteint avant les taxes.

A minimum $100 purchase is required to pay with Sezzle.

We will confirm receipt of your order by sending an email. If you do not receive confirmation, please contact us at commandes@womance.ca

Shipping rates are set at $6.99 for orders within Canada. Shipping is free on all orders of $100+ within these regions. For all orders in the United States, shipping costs will be calculated at checkout.

Please note that Second-Hand items and gift cards do not count toward the total to qualify for free shipping.

All shipping fees, including return fees, are non-refundable.

**Please note that for all orders of $300 and more, deliveries require a mandatory signature upon receipt of the package.

Your order will generally leave the warehouse on the same day or the day following your order (business days). Your package will then arrive at your home within 48 to 72 business hours* for delivery anywhere in Quebec and Ontario, depending on your area. For delivery to national destinations (rest of Canada), delivery times are 5 to 7 business days. For orders to the United States, delivery times are 10 business days.

When your order leaves the warehouse, you will receive an email with your tracking number to follow your package (this number will become active 24 to 48 hours after you receive it).

*Please note that delivery times may be a bit longer during peak periods such as sales (Black Friday, Boxing Day), the holiday season, and various events.

Yes, you can see the updated status of your order in real time. To do so, use the tracking number you received upon order confirmation. Click on it to view your package's journey in real time.

Accordez un délai de 3 à 5 jours ouvrables avant de contacter la compagnie de livraison, le colis arrive parfois le lendemain ou le surlendemain du statut.

Vous pouvez aussi contacter directement le transporteur avec votre numéro de suivi.

Yes, it is possible and this service is FREE. At checkout, you can choose the Pickup option and your order will be ready for pickup in 1 to 3 business days!

Pickup is available at one of our offered stores during opening hours only. You have a 15-day period (after receiving confirmation that your order is ready) to pick up your order. Once this period has passed, we will notify you one last time by email. After that, your order will be canceled and refunded.

We understand that you may have changed your mind. That is why you have 30 days following the receipt of your order to make a return or exchange in its original condition to receive a full refund, except for the exceptions mentioned below.

Your items purchased online can be returned by mail or directly in store, as long as your order meets the conditions of our return policy below.

Please note that in-store purchases cannot be returned by mail and can only be exchanged in-store.

Please note that a return fee of $8.99 (plus taxes) applies to packages shipped by mail to our warehouse and will be deducted from your refund. Shipping fees are non-refundable. If you prefer to avoid these fees, you can bring your items back for free to one of our stores during opening hours.

Exchanges are only possible to get a different size of the same product (same style, same color), subject to stock availability. For an online exchange, simply write to us at commandes@womance.ca to submit your request. If you prefer to avoid delays, please note that in-store exchanges are also available directly on site.

Conditions and exceptions: The item must be in the same condition as when sold, i.e., in its original condition, unworn, and unwashed. You must include a document inside your return package stating your first name, last name, and order number. The shipping costs of your initial order are at the customer's expense. If the item does not meet the criteria mentioned above (broken, worn, washed, or stained item), it will be returned to you at your expense. We will write to you by email to settle the return shipping fees for the defective product. If you refuse to pay the return shipping fees, no refund will be issued.

Please note that we do not accept returns from the United States.

For our swimwear, items must be returned with the price tags still attached. Returns are accepted only if the hygienic protection sticker has not been removed. If the hygienic protection and price tags are removed, swimsuits will not be refunded. Please keep your underwear on when trying on your swimsuit.

For Womance Maison, all items must be returned in their original packaging, be in perfect condition, accompanied by all their parts and accessories, and never have been used. Any merchandise received damaged at our warehouse will be returned to you at your expense.
To process damage that occurred during delivery, you must provide us with photo proof. Please contact commandes@womance.ca.

Non-refundable items: Certain items are not eligible for a refund or exchange, either in-store or online, due to their size, weight, or the nature of their content. These items are marked as "final sale". Items such as socks, earrings, tights, underwear, hair elastics, headbands, nail polish, body products, household products, candles and their refills, fragrances, as well as gift cards are not eligible for returns. Any items that are no longer available in the shop at the time of the return cannot be returned.

Sans-Façon Products: For hygiene reasons, no returns or exchanges are possible on any products. All purchases made are final sales.

All items purchased at a discount of more than 50% as well as maternity clothes on sale are also final sale.

In store: Exchange or refund? The choice is yours. By bringing your items directly to one of our stores, you enjoy instant and free service with no processing delay.

1. Bring your items purchased online to the store;
2. Have your confirmation email or order details on your phone;
3. Have the card used for the initial purchase on hand, and our team will take care of the rest.

In addition to avoiding postal return fees, you benefit from our member perk #BeWomance with 2X more points earned on any purchase made in store on the same day as your return.

In-store exchange: You can go directly to one of our stores to make your exchange instantly (subject to in-store stock availability), free of charge and without needing to write to us beforehand. Exchanges are only possible to get a different size of the same product (same style, same color).

Exchange by mail: Simply write to us at commandes@womance.ca to submit your request with all of the following information:

• Order number
• Item number(s) you wish to exchange
• New size desired

We will then send you an invoice by email to pay for the new size and the shipping fee of $6.99 plus taxes. We will prepare the order with the new size and send it to you.

Inside the bag of the new shipment, there will be a return label so you can send back the size that doesn't fit. Once received, we will issue a refund to your original payment method, deducting the return fee ($8.99 plus taxes). You will receive a confirmation email once we have processed the return and refund.

If the new size desired is not available online, it is unfortunately not possible for us to process a size exchange. In this case, a return request must be submitted.

The following eligibility conditions must be met for an item to be refunded or exchanged:

• The order was placed within the last 30 days (this date can be found in your order confirmation email).
• The product has not been worn, used, or washed.
• The original price tags are still attached to the product, including the non-return tag for selected items.

The following items are final sale:

• Socks
• Earrings
• Tights
• Underwear
• Hair elastics
• Headbands
• Nail polish
• Body products
• Household products
• Candles and their refills
• Fragrances
• Gift cards and/or e-gift cards
• Sans-Façon products
• All items purchased at a discount of more than 50%
• All items marked "final sale" on the product page

If your order was shipped separately in multiple packages (with different tracking numbers), you must submit a single global online return request using the order number.

Here is how to proceed:

1. Submit your single return request on our online portal for all the items you wish to return;
2. Once you receive your return label by email, gather all relevant items and place them in one single package;
3. Attach the label to your shipping box or bag and drop it off at the post office.

By grouping your items into a single box, you will avoid paying the $8.99 (plus taxes) return fee multiple times, which is deducted per processed package.

If you consider a product to be defective or damaged, you can bring it back to a store or send an email to commandes@womance.ca including the following information:

1. A clear photo of the defective or damaged item, including the price tag;
2. Your order number.

As soon as our Customer Service team has assessed the defect or damage, we will offer you the best possible solution. The team will then let you know if the item should be discarded or returned.

• For returns by mail: Your refund is automatically issued to your original payment method (please allow 3 to 7 business days for the transaction to appear on your account). Note that a return fee of $8.99 (plus taxes) will be deducted from this refund. In addition, you will receive a promo code by email giving you free shipping on your next order.

• For in-store returns: The refund is also processed on site. You simply need to have the card used for the initial purchase on hand along with your order confirmation email. No return fees will be deducted.

It is possible, but the refund will have to be issued on a gift card. If you wish to receive a refund on your credit card, it must be done directly in store.

If you have any questions, you can contact customer service at commandes@womance.ca

Tous les articles achetés avec un solde de 50% et plus sont des ventes finales. 

Il n’y a aucun retour ni échange possible. Toutes promotions offertes sur la boutique en ligne ne peuvent être jumelées avec d’autres promotions. 

Pour une demande de retour qui ne fonctionne pas dû à un rabais appliqué de moins de 50%,  veuillez écrire à commandes@womance.ca 

Les articles achetés en promotion avec la promotion 3 pour 2 sur les accessoires sont des ventes finales.

Des produits achetés en appliquant un rabais avec le programme de récompense ne font pas de vos produits des ventes finales. Veuillez communiquer avec nous à commandes@womance.ca pour tous problèmes.

Les coupons-rabais reçus avec le programme de récompense ne sont pas remboursables et sont à utilisation unique.

Nous n’offrons aucun ajustement de prix sur tous les produits achetés antérieurement. Les soldes et les promotions ne s'appliquent pas aux achats effectués la veille ou quelques jours avant une promotion.

For more information on returns with Sezzle, please click here.

Returns and exchanges must be made in the respective stores where the purchase was made. Therefore, an item purchased from Womance must be returned exclusively to Womance online or in-store, and not to an Ultraviolet store.

Womance reward points can only be redeemed at Womance and are not valid in Ultraviolet stores.

For any defects on a purchase made at Ultraviolet, please contact Ultraviolet directly. The Womance team cannot handle these cases.