Shipping
Across Canada, your orders are shipped quickly to the address of your choice, whether to your home, office, or even a loved one's house!
In order to offer you the fastest and most efficient service possible, our system automatically selects the best carrier for your region among our trusted partners: Canada Post, Obibox, and Loomis. As soon as your package is on its way, a tracking number will be sent to you by email so you can track your delivery in real time.
You can also choose to pick up your order for free at one of our stores! Your package will be prepared and ready for pickup within 1 to 3 business days. As soon as your order arrives in-store, an email will be sent to notify you.
How does shipping work and what are the delivery times?
Your order will generally leave the warehouse on the same day or the day following your order (business days). Afterward, your package will arrive at your home within 48 to 72 business hours* for delivery anywhere in Quebec and Ontario, depending on your area. For national destinations (rest of Canada), delivery times are 5 to 7 business days. For orders to the United States, delivery times are 10 business days.
When your order leaves the warehouse, you will receive an email with your tracking # to follow your package (this number will become active 24 to 48 hours after you receive it).
How does shipping work and what are the costs?
Womance offers FREE standard shipping on all online orders of $100 or more in Canada (after discounts and before taxes). For all orders under $100, shipping rates are fixed at $6.99 for orders in Canada.
For all orders to the United States, shipping fees will be calculated at checkout.
Please note that Second-Hand items and gift cards do not count toward the total to qualify for free shipping.
All shipping fees, including return fees, are non-refundable.
*Please note that for all orders of $300 and more, deliveries require a mandatory signature upon package receipt.
Free in-store shipping
Want to save on shipping fees? Have your order delivered directly to one of our stores for free! It usually takes 1 to 3 business days for your package to reach us. As soon as it arrives and is ready for pickup, we will send you a quick email. To pick up your order, don't forget to bring a photo ID.
- At checkout, you can choose the Pickup option and select the desired store location to complete your order;
- You will receive an order confirmation email;
- When your package is ready for pickup, an email will be sent to notify you;
- Head to the store previously selected during your order to collect your package.
In addition to avoiding shipping fees, you benefit from our member perk #BeWomance with 2X more points earned on any purchase made online and picked up in store.
Free shipping on orders of $100 or more
We offer free standard shipping on all online orders of $100 or more in Canada (after discounts and before taxes). For all orders under $100, shipping rates are fixed at $6.99 for orders in Canada.
For all orders to the United States, shipping fees will be calculated at checkout.
Frequently asked questions
At checkout, when making your payment, there is a Promotional Code box where you must enter your gift card number or promo code.
Only Womance gift cards are accepted.
Please note that it is not possible to apply a promo code toward the purchase of gift cards.
Orders must reach $100 (before taxes) in order to pay with Sezzle.
Yes, it is possible and this service is FREE. At checkout, you can choose the Pickup option and your order will be ready for pickup in 1 to 3 business days!
Pickup is available at one of our offered stores during opening hours only. You have a 15-day period (after receiving confirmation that your order is ready) to pick up your order. Once this period has passed, we will notify you one last time by email. After that, your order will be canceled and refunded.
We will confirm receipt of your order by sending an email. If you do not receive confirmation, please contact us at commandes@womance.ca.
Yes, you can see the updated status of your order in real time. Two options are available to you:
- Use the tracking number in your order confirmation email. Click directly on it to view your package's journey in real time.
- Log into your account. In your profile under the My Orders section, you can see all your orders and their respective status.
Yes, you can see the updated status of your order in real time. To do so, use the tracking number you received upon order confirmation. Click on it to view your package's journey in real time.
Yes, if the order has not yet been shipped. Write to us at commandes@womance.ca and we will refund the order.
Your order will generally leave the warehouse on the same day or the day following your order (business days). Your package will then arrive at your home within 48 to 72 business hours* for delivery anywhere in Quebec and Ontario, depending on your area. For delivery to national destinations (rest of Canada), delivery times are 5 to 7 business days. For orders to the United States, delivery times are 10 business days.
When your order leaves the warehouse, you will receive an email with your tracking number to follow your package (this number will become active 24 to 48 hours after you receive it).
*Please note that delivery times may be a bit longer during peak periods such as sales (Black Friday, Boxing Day), the holiday season, and various events.
Please allow 3 to 5 business days before initiating an investigation with the shipping company. Sometimes the package will arrive the next day or the day after. You can also contact the shipping company directly with your tracking number if needed.