Returns and exchanges
How to make a return or exchange?
We understand that you may have changed your mind. That is why you have 30 days following the receipt of your order to make a return or exchange in its original condition to receive a full refund, except for the exceptions mentioned below.
Your items purchased online can be returned by mail or directly in store, as long as your order meets the conditions of our return policy below.
Please note that in-store purchases cannot be returned by mail and can only be exchanged in-store.
Please note that a return fee of $8.99 (plus taxes) applies to packages shipped by mail to our warehouse and will be deducted from your refund. Shipping fees are non-refundable. If you prefer to avoid these fees, you can bring your items back for free to one of our stores during opening hours.
Exchanges are only possible to get a different size of the same product (same style, same color), subject to stock availability. For an online exchange, simply write to us at commandes@womance.ca to submit your request. If you prefer to avoid delays, please note that in-store exchanges are also available directly on site.
Please note: All items purchased at a discount of more than 50% are considered final sales and are not eligible for any return or exchange.
Par la poste
You will receive a confirmation email once we have processed the return and issued the refund. In this email, you will find a promo code giving you free shipping to apply to your next order.
- Log in to your online account;
- Submit an online return request via the return page;
- Your request will be reviewed by our teams and a confirmation email will be sent to you with instructions for your shipment by mail.
Your refund will be issued to your original payment method. Please allow 3 to 7 business days to receive your refund.
Conditions and exceptions
The item must be in the same condition as when sold, i.e., in its original condition, unworn, and unwashed. You must include a document inside your return package stating your first name, last name, and order number. The shipping costs of your initial order are at the customer's expense. If the item does not meet the criteria mentioned above (broken, worn, washed, or stained item), it will be returned to you at your expense. We will write to you by email to settle the return shipping fees for the defective product. If you refuse to pay the return shipping fees, no refund will be issued.
Please note that we do not accept returns from the United States.
For our swimwear, items must be returned with the price tags still attached. Returns are accepted only if the hygienic protection sticker has not been removed. If the hygienic protection and price tags are removed, swimsuits will not be refunded. Please keep your underwear on when trying on your swimsuit.
For Womance Maison, all items must be returned in their original packaging, be in perfect condition, accompanied by all their parts and accessories, and never have been used. Any merchandise received damaged at our warehouse will be returned to you at your expense.
To process damage that occurred during delivery, you must provide us with photo proof. Please contact commandes@womance.ca.
Non-refundable items: Certain items are not eligible for a refund or exchange, either in-store or online, due to their size, weight, or the nature of their content. These items are marked as "final sale". Items such as socks, earrings, tights, underwear, hair elastics, headbands, nail polish, body products, household products, candles and their refills, fragrances, as well as gift cards are not eligible for returns. Any items that are no longer available in the shop at the time of the return cannot be returned.
Sans-Façon Products: For hygiene reasons, no returns or exchanges are possible on any products. All purchases made are final sales.
All items purchased at a discount of more than 50% as well as maternity clothes on sale are also final sale.
Frequently asked questions
Les conditions d'admissibilité suivantes doivent être respectées pour qu'un article puisse être remboursé ou échangé :
- La commande a été passée au cours des 30 derniers jours (cette date se trouve dans votre courriel de confirmation de commande).
- Le produit n’a pas été porté, utilisé ou lavé.
- Les étiquettes de prix d’origine sont toujours attachées au produit, y compris l'étiquette de non-retour pour les articles sélectionnés.
Les articles suivants sont des ventes finales :
- Les bas
- Les boucles d'oreilles
- Les collants
- Les sous-vêtements
- Les élastiques
- Les serre-têtes
- Le vernis à ongles
- Les produits pour le corps
- Les produits ménagers
- Les chandelles et leur recharges
- Les fragrances
- Les cartes cadeaux et/ou cartes cadeaux électroniques
- Les produits Sans-Façon
- Tous les articles achetés avec un solde de plus de 50%
- Tous les articles portant la mention « vente finale » dans les fiches du produit
- For returns by mail: Your refund is automatically issued to your original payment method (please allow 3 to 7 business days for the transaction to appear on your account). Note that a return fee of $8.99 (plus taxes) will be deducted from this refund. In addition, you will receive a promo code by email giving you free shipping on your next order.
- For in-store returns: The refund is also processed on site. You simply need to have the card used for the initial purchase on hand along with your order confirmation email. No return fees will be deducted.
In-store exchange: You can go directly to one of our stores to make your exchange instantly (subject to in-store stock availability), free of charge and without needing to write to us beforehand. Exchanges are only possible to get a different size of the same product (same style, same color).
Exchange by mail: Simply write to us at commandes@womance.ca to submit your request with all of the following information:
- Order number
- Item number(s) you wish to exchange
- New size desired
We will then send you an invoice by email to pay for the new size and the shipping fee of $6.99 plus taxes. We will prepare the order with the new size and send it to you.
Inside the bag of the new shipment, there will be a return label so you can send back the size that doesn't fit. Once received, we will issue a refund to your original payment method, deducting the return fee ($8.99 plus taxes). You will receive a confirmation email once we have processed the return and refund.
If the new size desired is not available online, it is unfortunately not possible for us to process a size exchange. In this case, a return request must be submitted.
It is possible, but the refund will have to be issued on a gift card. If you wish to receive a refund on your credit card, it must be done directly in store.
If you have any questions, you can contact customer service at commandes@womance.ca
If your order was shipped separately in multiple packages (with different tracking numbers), you must submit a single global online return request using the order number.
Here is how to proceed:
- Submit your single return request on our online portal for all the items you wish to return;
- Once you receive your return label by email, gather all relevant items and place them in one single package;
- Attach the label to your shipping box or bag and drop it off at the post office.
By grouping your items into a single box, you will avoid paying the $8.99 (plus taxes) return fee multiple times, which is deducted per processed package.
Si vous considérez qu’un produit est défectueux ou endommagé, vous pouvez le rapporter en boutique ou envoyer un courriel à commandes@womance.ca en incluant les informations suivant :
- Une photo claire de l'article défectueux ou endommagé, incluant l'étiquette de prix;
- Votre numéro de commande.
Dès que notre équipe du Service à la clientèle aura évalué le défaut ou le bris, nous vous proposerons la meilleure solution possible. L'équipe vous indiquera alors si l'article doit être jeté ou retourné.
Tous les articles achetés avec un solde de 50% et plus sont des ventes finales.
Il n’y a aucun retour ni échange possible. Toutes promotions offertes sur la boutique en ligne ne peuvent être jumelées avec d’autres promotions.
Pour une demande de retour qui ne fonctionne pas dû à un rabais appliqué de moins de 50%, veuillez écrire à commandes@womance.ca
Les articles achetés en promotion avec la promotion 3 pour 2 sur les accessoires sont des ventes finales.
Des produits achetés en appliquant un rabais avec le programme de récompense ne font pas de vos produits des ventes finales. Veuillez communiquer avec nous à commandes@womance.ca pour tous problèmes.
Les coupons-rabais reçus avec le programme de récompense ne sont pas remboursables et sont à utilisation unique.
Nous n’offrons aucun ajustement de prix sur tous les produits achetés antérieurement. Les soldes et les promotions ne s'appliquent pas aux achats effectués la veille ou quelques jours avant une promotion.
For more information on returns with Sezzle, please click here.