Faire un retour

Effectuez un retour facilement en quelques étapes.

Frequently asked questions

To make a return, click on the ''RETURN'' button above. You will need your email address and your order number to complete your request. For returns by mail, you will automatically receive your label by email. You have 10 days following the receipt of your label to mail your return. If the 10-day period is exceeded, your return will be refused and automatically sent back to you.

A fee of $8.99 (plus tax) will apply to all returns shipped to the warehouse and will be deducted from the refund. The refund will be made to your original method of payment. Please allow 3 to 7 business days to receive your refund (delays may vary depending on your financial institution).

You can also return your order to the signature Womance boutique in Quebec City free of charge. Returns are only possible during shop opening hours.

You have 30 days after receiving your order to return it. A fee of $8.99 (plus tax) will apply to all returns shipped to the warehouse and will be deducted from the refund. The refund will be made to your original method of payment. Please allow 3-7 business days to receive your refund (times may vary depending on your financial institution).

ALL ITEMS PURCHASED ON SALE, PROMOTION OR WITH A PROMOTIONAL CODE ARE FINAL SALES.

CONDITIONS:All items must be in their original sale condition, neither worn nor washed. A document including your full name and order number must be included within the return package. The shipping costs of the initial order are at the expense of the customer. If the item does not meet the criteria mentioned above (e.g., items have been broken, worn, washed or stained, etc.), it will be returned to you at your expense. We will inform you by email regarding the cost of returning the defective product. If the cost of return is not paid, no refund will be made.

For swimwear: all items must be returned with the price tags still attached. Returns are accepted only if the hygienic protection has not been removed from the swimsuits. In the event that hygienic protection and price tags are removed, swimsuits will not be refunded. Please keep your underwear on when trying on your swimsuit.

For Womance Maison:All items must be returned in their original packaging, be in perfect condition and include all unused parts and accessories. Any merchandise received damaged at our warehouse will be returned to you at your expense.
To process a breakage that occurred during delivery, photographic evidence is required. Please contact commandes@womance.ca.

EXCEPTIONS: For hygienic reasons, accessories, jewelry, body products, candles/essential oils , underwear, bodysuits, and cosmetics are not eligible for returns.

Unfortunately exchanges are not possible at this time. Only refunds are accepted.

All items purchased on sale, during a promotion or with a promotional code are final sale. No returns or exchanges are possible. All promotions offered on the online store cannot be combined with another promotion.

The discount coupons received with the reward program are not refundable.

We do not offer price adjustments on any previously purchased products. Sales and promotions do not apply to purchases made the day before or a few days before a promotion.

Other questions?