To make a return, click on the ''MAKE A RETURN'' button above. You will need your email address and your order number to complete your request. For returns by mail, you will automatically receive your label by email. You have 10 days following the receipt of your label to mail your return. If the 10-day period is exceeded, your return will be refused and automatically sent back to you.

A fee of $8.99 (plus tax) will apply to all returns shipped to the warehouse and will be deducted from the refund. The refund will be made to your original method of payment. Please allow 3 to 7 business days to receive your refund (delays may vary depending on your financial institution).

You can also return your order to the signature Womance boutique in Quebec City free of charge. Returns are only possible during shop opening hours.

You have 30 days after receiving your order to return it. A fee of $8.99 (plus tax) will apply to all returns shipped to the warehouse and will be deducted from the refund. The refund will be made to your original method of payment. Please allow 3-7 business days to receive your refund (times may vary depending on your financial institution).

All items purchased at a discount of 20% or more are final sales.

CONDITIONS:All items must be in their original sale condition, neither worn nor washed. A document including your full name and order number must be included within the return package. The shipping costs of the initial order are at the expense of the customer. If the item does not meet the criteria mentioned above (e.g., items have been broken, worn, washed or stained, etc.), it will be returned to you at your expense. We will inform you by email regarding the cost of returning the defective product. If the cost of return is not paid, no refund will be made.

For swimwear: all items must be returned with the price tags still attached. Returns are accepted only if the hygienic protection has not been removed from the swimsuits. In the event that hygienic protection and price tags are removed, swimsuits will not be refunded. Thank you for keeping on your underwear on when trying on your new swimsuit.

For Womance Maison:All items must be returned in their original packaging, be in perfect condition and include all unused parts and accessories. Any merchandise received damaged at our warehouse will be returned to you at your expense.
To process a breakage that occurred during delivery, photographic evidence is required. Please contact commandes@womance.ca.
Please note that we do not accept returns from the United States.

EXCEPTIONS: For hygienic reasons, accessories, jewelry, body products, candles/essential oils , underwear, bodysuits, and cosmetics are not eligible for returns.

Sans-Façon : For hygienic reasons, no returns or exchanges are possible on all products. All purchases are final sales.

Follow these steps to make an exchange request:

Send an email to commandes@womance.ca with the following information:

• Order/invoice number
• Number of the item(s) that you wish to exchange
• New desired size

We will then send you an invoice payable by email for the cost of the new item and the shipping cost of $6.99 plus tax. We will then prepare and send the new order.

Included in your package will be a return label. Return the initial item and once we have received it, we will refund your initial purchase to the original payment method, deducting the return shipping costs ($8.99 plus taxes). You will receive a confirmation email when we have processed the return and refund.

If the new desired size is not available online, it is unfortunately not possible for us to exchange a size. Click on this link to make a return: https://womance.ca/pages/returns

You do not need to write to us for an exchange or return to the store. Simply bring your item to one of our two store locations and we will be happy to help you with a free exchange or refund depending on the case.

Explanation of shipping costs and return costs for exchanges by post:

Each time we send or receive a package or a package, the fees incurred are more than what we charge customers. Shipping costs to customers are only $6.99 and we cover the rest. We incur additional costs for returns, which is why we need to charge $8.99 plus tax for return orders.

We are working hard to one day be able to offer returns at a lower cost, with the eventual goal of free returns, but currently are unable to do so due to the high price of shipping. Most online stores like ours typically charge a return fee, as transport costs are very high.

All items purchased at a discount of 20% or more are final sale. No returns or exchanges are possible. All promotions offered on the online store cannot be combined with another promotion.

To request the return of an item that was purchased at a discount of less than 20%, please email us at commandes@womance.ca 

Products that are purchased with discounts earned from the rewards program are not considered final sales. Please contact us at orders@womance.ca for any issues.

Discount coupons received with the rewards program are non-refundable and are for one-time use only.

We do not offer price adjustments on any products previously purchased. Sales and promotions do not apply to purchases made the day before or a few days before a promotion.

It is possible, but the reimbursement can only be provide via gift card. If you want a refund on your credit card, this must be done directly in store since otherwise do not have access to payment transactions. If you have any questions, contact customer service at commandes@womance.ca