Return policy

When I receive my order and it does not send me back, can I return it??

Yes. You benefit from a 15 days after receiving your order to return it. A fee of 8.99 plus tax will apply to all returns shipped to the warehouse and will be deducted from the refund. Returns made directly to the store aresont free. 1269 rue Paul-Émile Giroux, Local # 205, QuebecQC G1C 0K9.9. You must write to us at orders@womance.ca to make an appointment in order to pass to make your return. Otherwise, there may be no one to open the door for you.

If the size does not suit me, it is possible to exchange it for another size or another model?

It is possible to make an exchangedirectly at the warehouse in Quebec, at 1269 rue Paul-Émile Giroux, local # 205, Quebec QC G1C 0K9.. You absolutely must write to us at orders@womance.ca to make an appointment to make your exchange.Otherwise, there may be no one to open the door for you. Unfortunately, it is not possible to trade online. You can however place another order with the size or litem of your choice.ix.

How do I return my order?

You must make your return from the '' RETURNS '' button available at the bottom of the home page. You will need your email address and your order # to complete your request. Following your request, you will automatically receive your label by email. You have 10 days following receipt of your label to take your return to the post office. If the 10-day deadline is exceeded, your return will be refused and sent directly to your home.

 

CONDITIONS exchange or return: The article must be in the same condition as in the sale, that is to say in its original state, unworn and unwashed. You must provide a document on which is written your first name, your last name and your order number inside your return. The shipping costs of your initial order are at the customer's expense. If the item does not meet the criteria mentioned above broken item, having been worn, washed or stained, it will be refunded to you at 50 of its value. valeur. For swimwear, these must be returned with the price tags still attached. LReturns are only accepted if the hygienic protection has not been removed from the swimsuits. In the event that the hygienic protection and the price tags are removed, the swimsuits will not be refunded. Please keep your underwear on when trying on your swimsuit.

EXCEPTIONS: For hygienic reasons, accessories, body products, candles / essential oils, underwear and cosmetics are not eligible for returns. All items purchased on sale are final sales. There is no return or exchange possible. No refunds, returns or exchanges on products purchased during sales such as Black Friday / Cyber Monday / Boxing Day. All promotions offered on the online store cannot be combined with other promotions. All items that are no longer available on the store at the time of return cannot be returned or exchanged.s.

Return policy for in-store purchase at our head office

All items are final sales, excluding the Womance Atelier collection. For this one, it's exchangeable, non-refundable. However, it is possible to obtain a credit for the amount of the purchase if you do not wish to make an exchange. You have a period of 15 days after your purchase to make a return or exchange upon presentation of the electronic invoice. You must write to us at orders@womance.ca to make an appointment to make your return or exchange.