Frequently asked questions
To make a return, click on the ''MAKE A RETURN'' button above. You will need your email address and your order number to complete your request. For returns by mail, you will automatically receive your label by email. You have 10 days following the receipt of your label to mail your return. If the 10-day period is exceeded, your return will be refused and automatically sent back to you.
A fee of $8.99 (plus tax) will apply to all returns shipped to the warehouse and will be deducted from the refund. The refund will be made to your original method of payment. Please allow 3 to 7 business days to receive your refund (delays may vary depending on your financial institution).
You can also return your order to the signature Womance boutique in Quebec City free of charge. Returns are only possible during shop opening hours.
You have 30 days after receiving your order to return it. A fee of $8.99 (plus tax) will apply to all returns shipped to the warehouse and will be deducted from the refund. The refund will be made to your original method of payment. Please allow 3-7 business days to receive your refund (times may vary depending on your financial institution).
All items purchased at a discount of 20% or more are final sales.
CONDITIONS:All items must be in their original sale condition, neither worn nor washed. A document including your full name and order number must be included within the return package. The shipping costs of the initial order are at the expense of the customer. If the item does not meet the criteria mentioned above (e.g., items have been broken, worn, washed or stained, etc.), it will be returned to you at your expense. We will inform you by email regarding the cost of returning the defective product. If the cost of return is not paid, no refund will be made.
For swimwear: all items must be returned with the price tags still attached. Returns are accepted only if the hygienic protection has not been removed from the swimsuits. In the event that hygienic protection and price tags are removed, swimsuits will not be refunded. Thank you for keeping on your underwear on when trying on your new swimsuit.
For Womance Maison:All items must be returned in their original packaging, be in perfect condition and include all unused parts and accessories. Any merchandise received damaged at our warehouse will be returned to you at your expense.
To process a breakage that occurred during delivery, photographic evidence is required. Please contact email@example.com.
Please note that we do not accept returns from the United States.
EXCEPTIONS: For hygienic reasons, accessories, jewelry, body products, candles/essential oils , underwear, bodysuits, and cosmetics are not eligible for returns.
Exchanges are only possible if you need to replace the same product, in the same colour, but in a different size (subject to availability). Please email any request for an exchange to firstname.lastname@example.org
All items purchased at a discount of 20% or more are final sale. No returns or exchanges are possible. All promotions offered on the online store cannot be combined with another promotion.
To request the return of an item that was purchased at a discount of less than 20%, please email us at email@example.com
Products that are purchased with discounts earned from the rewards program are not considered final sales. Please contact us at firstname.lastname@example.org for any issues.
Discount coupons received with the rewards program are non-refundable and are for one-time use only.
We do not offer price adjustments on any products previously purchased. Sales and promotions do not apply to purchases made the day before or a few days before a promotion.